IoT & Digital Transformation in Postal Operations & Services
A 68-page research note with 21 project examples on the topic of “IoT & Digital Transformation in Postal Operations & Services. These insights are based on extensive secondary research, 5 expert interviews in the industry, as well as several discussions and presentations at conferences.
The main purpose of this document is for companies active in postal operations and services to understand how IoT and digital transformation impacts their business and to understand what other companies in the field are currently doing.
THIS REPORT LOOKS AT BOTH WHAT TO LEARN FROM OTHER POSTAL OPERATORS AS WELL AS WHICH MODELS ADAPT FROM 7 OTHER INDUSTRIES:
•Smart Logistics and Transportation
• Many postal operators are struggling. The decline of traditional services in terms of profitability and mail volume is a primary reason of a digital transformation strategy for postal service organizations.
• Postal organizations are at different stages of the digital & IoT journey. The research reveals cutting-edge digital transformation examples from postal operators such as Swiss Post and others. These organizations actively explore new ways of in-store customer engagement, new forms of postal delivery and logistics (intelligent tracking, autonomous robots, drones) and new ways of payments. They also explore business opportunities in areas such as smart home and assisted living.
• Asset tracking is the #1 focus for postal operators today. But the picture will be changing.
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